Here are some tips what should be included in the overall package of your interim or major service at your specialist or dealer garage. Each service should have an extensive list of checks, with at least two service options to be made available to the consumer, an interim and major health check respectively.

Will they provide me with a quote first?

Essential maintenance work and customer service, indeed no work however vital should be carried out before providing a quotation and without seeking your approval.

Are parts and labour guaranteed?

Make sure your package includes a 12 month labour and parts guarantee.

Is the Warranty Protected?

Your specialist or dealer garage should only use genuine or original equipment quality parts and always follow the manufacturers’ service schedules so that any outstanding warranty is not affected. In fact, the maintenance checks your quality garage carries out should be far more comprehensive than many of the manufacturers’ guidelines. A simple check today can save the customer a big check in the near future – repairs and maintenance are not just to keep on the right side of the law, they also protect your life and limb from accidents and keep the resale value of your car as high as possible.

How long will the Job Take?

If your garage has the right number of experienced technicians, the latest diagnostics, and can get all the parts required within 48 hours your vehicle should be serviced within a timely and reasonable amount of time. Delays may occur if parts are not in stock.

What if Any Additional Work is required?

Your garage should not carry out any other additional work without your permission, and one of their technicians must advise you beforehand on any additional work that may be necessary and the costs involved in such a repair job including labour costs. Only once the costs and work has been agreed with the customer should the additional work commence. The customer should be kept up-to-date at all times throughout the time the car is at the garage.

Do they have any Courtesy Cars Available?

You should explain your requirement when you book in, so the garage can ensure a courtesy car is available for you on the day requested.

Checking the Basics

The garage should collect and deliver to and from your home and office and give you a complimentary full written health check with every visit.

What does a Free Health Check include?

The garage should carry out an interior inspection, examining seatbelts/mountings, ABS warning system, fault diagnosis trouble codes, instruments operation, instruments illumination, switches and controls, heater blower, air con operation, heating/ventilation operation, rear view mirrors, seat belt condition and operation.

Don’t trust just any garage service. Ensure that you will be receiving the best service and professionalism for your luxury automobile.

Reference: Auto Transport > Garage > Getting the Top of the Line Service from your Luxury Service Repair Garage